RETURNS POLICY

RETURNS POLICY

Our policy lasts 30 days.

If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-returnable items include:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary products.
  • Hazardous materials.
  • Flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

🚫 Do NOT return your purchase to the manufacturer.

PARTIAL REFUNDS (if applicable)

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email confirming receipt of your item.
We will also notify you whether your refund has been approved or rejected.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

LATE OR MISSING REFUNDS (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card provider, as it may take some time before your refund is officially posted.
  • Next, contact your bank. Processing times may cause delays.

If you’ve done all of the above and still haven’t received your refund, please contact us at info.soleprox@gmail.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded. Sale items are non-refundable.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info.soleprox@gmail.com and send your item to:

📍 Barcelona, B, 08013, Spain.

GIFTS

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

  • Once we receive the returned item, a gift voucher will be emailed to you.

  • If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will be notified about the return.

SHIPPING

To return your product, you should mail it to:

📍 Barcelona, B, 08013, Spain.

🚚 Return shipping costs are your responsibility and are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it takes for your exchanged product to reach you may vary.

🔹 If returning an item worth over £75, we strongly recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.